1. Agreement to These Terms
These Terms of Service govern the use of this website and the engagement of INKWELL PUBLICATIONS LLC for publishing, editing, design, printing and distribution work. By browsing the site, by submitting an inquiry, or by accepting an estimate, you agree to these terms. If you are acting for an organization, you confirm that you are authorized to accept these terms on behalf of the organization.
If you do not agree with any part of these terms, please do not use the site and do not send a project order. We are happy to discuss an alternative written arrangement where a client needs one, but any such arrangement must be agreed in writing before work begins.
2. The Company and the Shop
INKWELL PUBLICATIONS LLC is a limited liability company operating a small press at 6057 W Miners Mesa Dr, West Jordan - 84081-8120, United States (US). The company may be reached by email at press@inkwellpublications.hair and by telephone at +14722415564 during business hours.
References in these terms to the company, we, us or our mean INKWELL PUBLICATIONS LLC. References to the client, you or your mean the person or organization that commissions work or uses the site. The shop is a working proof shop, and visitors are welcome by appointment, though production areas are not open to the public for safety reasons.
3. Services Offered
The company provides community anthology production, family history book production, print coordination, editing and proofing, cover and layout design, and distribution support. A full description of each service appears on the services page. The scope of any particular engagement is set out in the estimate or project letter accepted by the client, and only that document defines what is included.
We do not provide legal advice, tax advice, genealogical certification, literary agency services or marketing campaign management. Where a project needs a service outside our range, we will say so and may recommend another provider. A recommendation does not make that provider our agent, and we are not responsible for the work of an independent third party.
4. Inquiries and Estimates
An inquiry through the contact form, an email or a telephone call does not create a binding contract. It creates a conversation. We will normally reply with a scope note and an estimate based on the page count, the trim size, the paper choice and the delivery date described by the client.
Estimates are valid for thirty days unless the document says otherwise. A price may change if the manuscript grows, if the paper market moves, or if a printer changes a quote. We will not raise a confirmed price without telling the client in writing and receiving approval. An estimate is not a promise of a delivery date until the proof has been signed off.
5. Project Orders and Approval
A project begins when the client accepts a written estimate and pays any deposit described in section 9. At that point we open a job record, assign a working title and confirm the main contact for the project. The client must identify one person with authority to approve proofs, changes and the final press date.
We may decline a project that we cannot complete responsibly, including a project with an unrealistic deadline, a manuscript that requires a service outside our range, or content that we believe is unlawful. If a project is declined after a deposit has been paid, the deposit is refunded except for work already performed on behalf of the client.
6. Proofs and Sign Off
A proof is the last chance for the client to catch an error before ink is committed. We issue at least one proof for every project and, where the schedule allows, a second proof after corrections. The client is responsible for reading the whole proof, including names, dates, captions, acknowledgements and the index.
When the client signs off a proof, the client confirms that the content is accurate and approved for print. Errors that appear in a signed proof and are introduced by the client in that round are not our responsibility, though we will always try to help with a correction at cost. Errors introduced by us during layout or typesetting are corrected at our expense in a reprint or an agreed remedy. Silence is not sign off: a job does not go to press until an approval has been recorded in writing.
7. Client Content and Rights
The client keeps ownership of the manuscript, the photographs, the artwork and any other material supplied to the shop. The client grants the company a limited license to use that material only for the purpose of reviewing, editing, designing, proofing, printing and delivering the project, and for keeping a production record as described in the privacy policy.
We do not acquire the copyright in a client work. Copyright in a finished book remains with the client or with the individual authors and photographers as the client arranges. We will not reuse a client manuscript for another project, sell it, license it, or display it as a sample without written permission.
8. Third Party Permissions
The client is responsible for obtaining permission to reproduce any material that the client does not own, including photographs, maps, letters, song lyrics, poems and excerpts from published works. We may ask for evidence of permission before a file goes to press, and we may withhold a page from production until the evidence is provided.
Where a project includes material about a living person, the client is responsible for ensuring that the person has agreed to be named or pictured. For material about a minor, the client must confirm that a parent or guardian has agreed. We will remove a page or a name at the request of the client, but a request that arrives after the press date may require a new run at the expense of the client.
9. Payments and Deposits
Unless the estimate states another arrangement, a deposit of fifty percent is due before design and editing work begins, and the balance is due before the job is released to the printer or binder. Payment terms are set out on each invoice. We accept the payment methods listed on the invoice, and we do not store full card numbers on shop equipment.
Invoices are payable within the period stated on the document. If an invoice remains unpaid after the due date, we may pause work on the project and charge interest at the rate permitted by applicable law. A paused project keeps its place in the press calendar for a reasonable period, after which the slot may be released to another client. Title to printed books does not pass to the client until the balance is paid in full.
10. Schedules and Delays
Every schedule in a small press depends on the client, the manuscript and the press calendar. A date given at the start is an estimate and not a guarantee. The date is confirmed only after the proof has been signed off and the printer has accepted the file and the paper order.
Delays can arise from late manuscript delivery, a missing proof response, changes to a page count, a paper shortage, a transport problem or an event outside reasonable control. We will tell the client as soon as a delay becomes likely and will offer a revised date. If a delay is caused by us and a firm delivery date had been agreed in writing, the remedy in section 14 applies. We are not responsible for a delay caused by a third party beyond our reasonable control, but we will still work to reduce it.
11. Changes and Cancellation
A client may request a change to a project at any time before the press date. We will explain the effect on the price and the schedule, and the change will proceed only after written approval. Changes requested after a proof has been signed off may require a new proof and may move the delivery date.
A client may cancel a project by written notice. On cancellation, the client pays for work completed up to the date of notice, including editing, design, proofing, paper already ordered and any printer cancellation fee. A deposit is applied to that amount, and any remaining balance is refunded within thirty days. If the work completed exceeds the deposit, we will send an invoice for the difference.
12. Print Variance
Printing is a physical process. Small variances in color density, ink coverage, paper shade and trim are normal within the trade tolerance for the chosen process and stock. Text and line work are held to a tight standard, but a large solid area of ink may vary slightly from proof to printed sheet, and a paper stock may differ a little from batch to batch.
We will show the client a physical sample of the chosen paper and, where the process allows, a physical printed proof. Where a variance falls within normal trade tolerance, it is not a defect. Where a printed result clearly departs from an approved proof in a way that a reasonable reader would notice, we will discuss a remedy under section 14.
13. Delivery and Risk
Books are packed in cartons and are counted before they leave the shop or the binder. Delivery dates and shipping costs depend on the carrier and the destination. The client should inspect a delivery on arrival and report any visible damage or a short count within five working days.
Risk in the books passes to the client when the books are handed to the carrier, unless the estimate says otherwise. If the client arranges collection, risk passes at collection. We will keep a delivery record, including the carton count and the carrier reference, so that a claim can be made where a carton is lost or damaged in transit. Storage is available briefly after delivery by arrangement, but prolonged storage may attract a fee.
14. Defects and Returns
If a printed run contains a defect that is our fault, such as a missing page, a binding fault or a wrong cover file, the client should notify us within thirty days of delivery and return a sample. We will inspect the sample and, at our choice, reprint the affected copies, repair them, or credit the price of the affected copies.
A defect must be attributable to our work to qualify for a remedy. A problem with a client supplied file, a late text change, an error in a signed proof or an ordinary print variance does not qualify as a defect unless we agree otherwise. Nothing in this section removes a right that a consumer may have under the law of the jurisdiction where the client lives.
15. Intellectual Property
The design of this website, its text, its illustrations built in code and its layout belong to INKWELL PUBLICATIONS LLC or the developer named on this site. You may read, print and share a page for your own reference, but you may not copy the site wholesale, resell its content or present the shop identity as your own.
The design files created for a client project, including the layout template and any custom cover artwork made for that project, are prepared for use by the client with the print run. Unless the estimate says otherwise, the client receives the finished print-ready file and a copy of the approved proof, while the working source files and any reusable house template remain with the company. Where a client asks for a source file, we will discuss a transfer in writing.
16. Acceptable Use of the Website
You agree not to use this website to send unlawful material, to interfere with its operation, to attempt to reach areas that are not intended for public access, or to submit content that infringes the rights of another person. Automated scraping of the site for retraining a language model is not permitted.
The contact form is intended for genuine project inquiries. Messages that are abusive, threatening or clearly unrelated to the work of the shop may be ignored or reported. We may block an address that repeatedly makes automated requests to the server. Blocking is not a restriction on the right of a client to communicate about an active project by telephone or letter.
17. Disclaimer of Warranties
The website is provided as it is. We work to keep the pages accurate and available, but we do not warrant that the site will be uninterrupted, free of errors or free of harmful code. The same applies to any file or link that we supply for convenience. We do not warrant that a book will achieve a particular level of sales, review coverage or recognition.
Editing advice is given with reasonable professional care, but the client retains responsibility for the factual accuracy of a manuscript, for the accuracy of a family record and for the decision to publish. Where a client needs a formal fact check, a legal review or a genealogical certification, that work must be arranged with a qualified professional.
18. Limitation of Liability
To the extent permitted by law, the company is not liable for indirect, incidental, special or consequential loss, including lost profit, lost reputation or lost opportunity, arising from the use of the site or from a publishing project. This does not limit our responsibility for a defect that we caused, which is dealt with under section 14.
To the extent permitted by law, the total liability of the company for any claim relating to a project is limited to the amount paid by the client for the services that give rise to the claim. Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for any other liability that the law does not allow to be excluded.
19. Indemnity
You agree to indemnify the company against a claim brought by a third party because of content that you supplied for a project, where that content infringes a third party right or is unlawful. This includes a claim from a photographer, an author, an heir or a person whose name or image appears in a manuscript without consent.
The company will tell you promptly about any such claim and will cooperate in its defence. You may not settle a claim in a way that admits fault on the part of the company without written consent. This section survives the end of a project and does not apply where the claim is caused by our own negligence or by content that we added without instruction.
20. Governing Law and Disputes
These terms are governed by the law of the State of Utah in the United States, without regard to conflict of law rules. Any dispute that cannot be resolved by discussion will be brought in a court of competent jurisdiction in Utah, unless the law of the jurisdiction where the client lives requires another forum.
Before filing a claim, please write to press@inkwellpublications.hair and describe the problem. Many concerns are resolved by a telephone call and a corrected file. Where a dispute concerns a consumer who lives elsewhere, a mandatory rule of the consumer home jurisdiction continues to apply to that consumer.
21. Changes to These Terms
We may revise these terms when the shop changes a service, a supplier or a legal requirement. The revised version will be posted on this page with a new revision date. A revision does not change the terms of a project that has already been confirmed in writing unless the client agrees.
For a new online inquiry after the revision date, the revised terms apply. If you are unsure which version governs your project, the revision date on the estimate or the project letter controls. A copy of an earlier version can be requested from the shop while it is retained.